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BPL /

Financial Literacy
Survey Design

Client
Brooklyn
Public
Library
Services
Survey
Design &
Scripting
Content
Strategy
User interface design
Platforms
iOS

Uncovering what financial
literacy means with the
Brooklyn Public Library.

The Brooklyn Public Library (BPL) is in so may ways the guiding example
for educational equity in New York City. From its Brooklyn flagship it
holds various resource centers along with free classes with topics
ranging from computer literacy to urban anthropology . It is a model for truly inclusive learning environments.

Our Task:
The BP tasked us with helping them develop a truly new type of  financial literacy program by truly empathizing with the current and future needs of the local community. In partnership with Idea Trust we set off to design a set of surveys to collect community insights.

It’s time for something better.

The BP partnered with us to help them develop a research-led thought leadership program that would help them to raise visibility and engagement for a new financial literacy program.




User Journey / Research

We launched a preliminary field survey to begin mapping out the general consensus around financial literacy amongst BPL visitors.
A pattern arose as the team began evaluating all preliminary survey responses. We noticed, that when we interviewees spoke about their relationship with money it wasn’t just about what they did with it but what they were feeling in that moment.


The research found that just 3 in 5 people (60%) used emotive words when talking about their financial decisions. People are more than twice as likely to say that money issues can be psychological than financial.

Survey Design/

Building a Community Insight Tool

Large data can yield very interesting findings but often they are best for measuring performance. We approach data with heart and enjoy getting more nuanced insights.
We launched a microsite that would  that collects and organizes insights for the BPL team to use .

We then created a proposed syllabus for the Take Charge series – several ‘hero’ reports for BPL, which were used by the marketing to create ‘bitesize’ promotional assets including stories and infographics.

Launched

with a community roundtable.

Syllabus Example

A complete example module designed straight from research.

Survey Design

A qualitative emotional mind map

User Journey /

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